Question | Answer |
1. How do I register an account at Yoju Casino? | Click the "Sign Up" button, enter your email, create a password, and select your preferred currency. |
2. Is Yoju Casino safe and licensed? | Yes, Yoju is licensed by the Government of Curacao and uses SSL encryption to protect your data. |
3. What is the Welcome Bonus for new players? | New players can claim a massive package (up to $3,000 + 225 Free Spins) spread across the first few deposits. |
4. Do I need a promo code for the welcome bonus? | Some regions require codes like DEPOSIT1, DEPOSIT2, etc., but most are activated via the cashier during deposit. |
5. What is the minimum deposit at Yoju? | The minimum deposit is generally $10 or $20 depending on your chosen payment method. |
6. Which payment methods are supported? | We accept Visa, Mastercard, Interac, MiFinity, Neosurf, and several cryptocurrencies. |
7. Can I play at Yoju Casino using Bitcoin? | Yes, Yoju is crypto-friendly and accepts BTC, ETH, LTC, BCH, DOGE, and USDT. |
8. How do I verify my account (KYC)? | Upload a photo of your ID, a utility bill for address, and proof of your deposit method in your profile. |
9. How long does the verification process take? | Verification is usually completed within 24 hours once all documents are uploaded. |
10. How do I withdraw my winnings? | Navigate to the "Wallet" section, select "Withdraw," choose your method, and enter the amount. |
11. What is the withdrawal processing time? | Crypto withdrawals are instant after approval; bank transfers and cards take 1-5 business days. |
12. Are there any withdrawal fees? | Yoju Casino does not charge fees for withdrawals, though your bank or blockchain may apply its own. |
13. Can I play Yoju Casino on my mobile? | Yes, the site is fully optimized for mobile browsers and doesn't require a separate app download. |
14. Is there a Yoju Casino PWA? | Yes, you can install our Progressive Web App (PWA) on your home screen for a native app feel. |
15. Which game providers are available? | We host over 100 providers, including Pragmatic Play, NetEnt, BGaming, Evolution, and Play'n GO. |
16. How many games are available at Yoju? | Yoju offers a massive selection of over 5,000 games, including slots, tables, and live dealer titles. |
17. What are the wagering requirements for bonuses? | The standard wagering requirement is typically 40x for bonus funds and free spin winnings. |
18. What is the maximum bet with an active bonus? | The maximum bet allowed while wagering a bonus is generally $5 or €5. |
19. Does Yoju Casino have a VIP program? | Yes, our VIP program features levels like "Explorer" and "Legend," offering cashback and personal managers. |
20. How do I earn loyalty points? | You earn points automatically for every real-money bet you place on slots and table games. |
21. How can I contact customer support? | Our support team is available 24/7 via Live Chat or by emailing [email protected]. |
22. Can I play games for free in demo mode? | Yes, most slots and table games have a "Play for Fun" mode that uses virtual credits. |
23. What should I do if I forget my password? | Click the "Forgot Password" link on the login page to receive a recovery link via email. |
24. Can I have more than one account? | No, players are strictly limited to one account per person, household, and IP address. |
25. Does Yoju offer any weekly bonuses? | Yes, we have "Monday Cashback," "Wednesday Free Spins," and "Friday Mystery Bonuses." |
26. Can I set deposit limits? | Yes, we provide responsible gaming tools to set daily, weekly, or monthly deposit and loss limits. |
27. How do I self-exclude from the casino? | You can request a self-exclusion period through your account settings or by contacting our support. |
28. What is the average RTP of Yoju games? | The average theoretical Return to Player (RTP) across our library is approximately 96.5%. |
29. Are the game results fair? | Yes, all games use a certified Random Number Generator (RNG) and are audited by independent labs. |
30. Does Yoju Casino have progressive jackpots? | Yes, we feature famous titles like Mega Moolah and various "Hold and Win" jackpot slots. |
31. Where can I find the latest game releases? | Check the "New" tab in the casino lobby for the latest titles added every week. |
32. What are Megaways slots? | Slots with a dynamic reel system that offers up to 117,649 ways to win on every spin. |
33. Can I play Blackjack at Yoju Casino? | Yes, we offer dozens of Blackjack variants in both RNG and Live Dealer formats. |
34. Can I change my account currency? | You can add multiple currencies to your profile; simply switch your active wallet in the cashier. |
35. Why was my withdrawal request canceled? | Common reasons include uncompleted wagering requirements or a need for updated KYC documents. |
36. What is a "Bonus Code"? | A unique code used to activate a specific promotion; enter it in the cashier when you deposit. |
37. Is there a maximum win limit on free spins? | Yes, specific promotions may have a cap on total winnings; check the T&Cs of the offer. |
38. How do I activate my free spins? | Once claimed, go to the "Bonuses" section of your profile and click "Activate." |
39. Can I cancel a pending withdrawal? | Yes, you can reverse a withdrawal from your account history as long as it hasn't been processed. |
40. Does Yoju accept Neosurf? | Yes, Neosurf is a supported prepaid method for safe and anonymous deposits. |
41. What is the "Yoju Cashback" system? | Every Monday, active players can receive a percentage of their net losses back as cash or bonus. |
42. Are there VIP tables for high rollers? | Yes, the Live Casino features Salon Privé and VIP tables with significantly higher betting limits. |
43. What are Live Game Shows? | Interactive live games like Crazy Time or Mega Wheel hosted by real human presenters. |
44. Where can I see my transaction history? | Your full history of deposits, withdrawals, and bets is available under the "History" tab in your profile. |
45. Does the casino deduct taxes from my wins? | No, we pay out the full amount; you are responsible for reporting winnings based on local laws. |
46. How do I verify my mobile number? | Enter the code sent to your phone via SMS into the verification field in your profile settings. |
47. What happens if a game freezes? | Your round is saved on the server; when you reload the game, you will see the final result and any wins. |
48. Does Yoju Casino offer scratch cards? | Yes, we have a variety of instant-win digital scratch cards in our specialty games section. |
49. Can I use a card that is not in my name? | No, for security reasons, all payment methods used must belong to the registered account holder. |
50. What is slot volatility? | High volatility means bigger but less frequent wins; low volatility means frequent but smaller wins. |
51. Does Yoju offer sports betting? | No, Yoju is a specialized online casino and does not currently offer a sportsbook. |
52. How do I subscribe to the newsletter? | You can opt-in to marketing emails during registration or toggle the setting in your profile. |
53. What is a "Sticky Bonus"? | A bonus that can be played with but is removed from your balance when you request a withdrawal. |
54. Does Yoju have a birthday bonus? | Yes, active VIP players often receive a personalized gift or special bonus on their birthday. |
55. Can I play Blackjack on my tablet? | Absolutely, the entire platform is fully compatible with iPad and all Android tablets. |
56. What is a multiplier? | A feature that multiplies your win by a specific value, such as 2x, 5x, or 100x. |
57. How secure are crypto payments? | Crypto payments are very secure as they are processed via encrypted blockchain technology. |
58. Do I get rewards for reaching a new VIP level? | Yes, each milestone in our VIP program comes with instant rewards like cash or spins. |
59. Does Yoju Casino have Video Poker? | Yes, we offer several classics like Jacks or Better and Deuces Wild in the table games section. |
60. What is the "Bonus Buy" feature? | This allows you to pay a fee to bypass regular play and enter the bonus round immediately. |
61. What is the daily withdrawal limit? | The standard limit is $2,500 per day, but this increases for higher VIP tiers. |
62. How do I find "Hot" games? | Check the "Popular" or "Trending" categories in the lobby to see games with high current activity. |
63. Can I have two bonuses active at once? | No, you must complete the wagering for one bonus before you can activate a second one. |
64. Does Yoju host tournaments? | Yes, we run regular slot tournaments with massive cash and free spin prize pools. |
65. Are the Live Dealers real? | Yes, all live casino games are streamed in real-time with professional human dealers. |
66. What is the difference in Roulette types? | European Roulette has one zero (better odds), while American Roulette has two (higher house edge). |
67. Can I use a VPN at Yoju Casino? | Using a VPN is generally prohibited and may result in the suspension of your account. |
68. Does the casino offer Baccarat? | Yes, Baccarat is available in both the standard casino and the Live Dealer section. |
69. How do I search for a specific provider? | Use the "Providers" filter in the game lobby to see titles from specific studios. |
70. Do I need to verify my ID for every withdrawal? | No, once you are verified, subsequent withdrawals are usually processed without extra checks. |
71. What is a "Wild" symbol? | A symbol that acts as a joker, substituting for others to help create a winning line. |
72. Can I take a "Cool-Off" period? | Yes, you can temporarily suspend your account for 24 hours up to 6 weeks. |
73. Does Yoju have its own "Original" games? | We offer exclusive Yoju-themed games and unique collaborations with top providers. |
74. What is the legal age to play? | You must be at least 18 years old or the legal gambling age in your country. |
75. Can I play Poker against other players? | Yoju offers Casino Poker against the house but does not have a separate PvP poker room. |
76. How do I withdraw via Bank Transfer? | Select Bank Transfer in the withdrawal menu and provide your IBAN and SWIFT details. |
77. What is the weekly withdrawal limit? | Most players have a weekly withdrawal limit of $7,500, which increases for VIPs. |
78. What is a "Scatter" symbol? | A symbol that triggers a bonus round or pays regardless of where it lands on the reels. |
79. Where are the Terms and Conditions? | The link to the full Terms and Conditions is located at the very bottom of the homepage. |
80. Can I opt-out of all bonuses? | Yes, you can choose to play with raw cash only by not selecting a bonus during deposit. |
81. What is a VIP Account Manager? | A personal contact for top-tier players to handle custom offers and prioritized support. |
82. Why choose Yoju Casino? | For its unique theme, massive game variety, and reputation for fast, secure crypto payments. |
83. Does Yoju support "Instant Play"? | Yes, no software download is required; all games play directly in your web browser. |
84. Can I chat with other players? | In some Live Dealer games, you can interact with other players via the chat window. |
85. How long is a bonus valid? | Typically, match bonuses are valid for 7 days after activation unless stated otherwise. |
86. What is a "Wager-Free" bonus? | A rare bonus where any winnings are paid in cash without turnover requirements. |
87. How do I register on mobile? | Simply visit Yoju.casino on your phone's browser and the registration form will adapt. |
88. Can I delete my betting history? | No, for regulatory reasons, we must maintain records of all gaming activity. |
89. What are "Drops & Wins"? | A Pragmatic Play promotion featuring random daily cash prizes awarded to active players. |
90. Does Yoju have holiday events? | Yes, we run special promotions for Christmas, Halloween, and other major holidays. |
91. Can I play Keno at Yoju? | Yes, Keno and other lottery-style games are available in our specialty games section. |
92. What is 2FA security? | Two-Factor Authentication adds an extra security step when you log in to your account. |
93. Can I play on a Mac? | Yes, Yoju is fully compatible with macOS using the Safari, Chrome, or Firefox browsers. |
94. What is the "Gamble" feature? | A risk game after a slot win that lets you try to double your payout by guessing a card color. |
95. How often are new slots added? | We add several new titles from our partner providers every single week. |
96. Can I play if I am traveling abroad? | This depends on the gambling laws of the country you are visiting; check our restricted list. |
97. Does Yoju offer Weekly Cashback? | Yes, every Monday players get up to 10% cashback based on their loyalty level. |
98. What is a "Re-spin"? | A feature where one or more reels spin again while the others stay locked in place. |
99. How do I see my VIP status? | Your current level and progress to the next tier are displayed in the "Profile" section. |
100. How do I start playing? | Sign up at Yoju Casino, make your first deposit, and join the Yojies for high-stakes fun! |